Frequently Asked Question's

To place an order with us you will need to create an account. As an online healthcare provider, we have to follow strict guidelines, part of which require us to maintain accurate and concise customer profile records that are managed and secured within our website. The data you provide is only viewed by the relevant healthcare professionals and team members when necessary to dispatch your order and is stored in accordance with GDPR. You cannot order a prescription only medication on our website without registering.

Products are only shipped via a tracked service and you will receive full tracking details by email or sms when your product is being shipped. In the unlikely event of your shipment going missing you will be given the option of either a full refund or replacement at no extra cost.

If however the courier attempted delivery and you were not there to receive it, or if you had given an incorrect shipping address then your order may be returned back to us. In that event you will not be eligible for a refund or replacement as part of the terms and conditions. Please ensure you are there to receive your order. If you would like your order shipped at a particular day then please let us know and we would be happy to dispatch it on another day.

It is illegal to purchase medication online without a prescription. Our process ensures that you only receive medication that is safe and suitable to take from the medical details you provided. This is in the form of a consultation detailing suitable questions for your condition, which is then reviewed by a certified UK prescriber.

Any website which allows you to purchase medication without a prescription from an online consultation is operating illegally and taking medication ordered from such websites could put your health at risk.

If the order is too big to fit in one package, we guarantee the order will be split into the required number of packages to reduce risk. No matter the size of your order, we guarantee you the same discretion and repackaging as we do with small orders.

We accept payments by Bank transfer, PayPal, Western Union, Money Gram. We will not accept  any other payment methods other than those listed above

Once you complete your online consultation, select the number of pens you require. Needles are supplied free of charge on all orders. Details can be found on the main treatment page and checkout. Then complete the payment.

When your prescription is approved, your order will be dispensed by our pharmacy and dispatched in accordance with our shipping terms and conditions.

If your prescription is not approved, you will be notified and a full refund will be issued immediately.

Please keep an eye out for an email from DHL, FedEx or Royal mail, which will tell  your delivery date and time.

If you have received a faulty device/pen then contact us as soon as you realise it. You will be asked to return the unused pen to the pharmacy using recorded/tracked delivery with a description of the fault. A case will be opened with the manufacturer for investigation and the faulty device will be sent to them for investigation. If confirmed faulty, the device will be replaced free of charge. Please note that process can take up to 2 weeks.

Any faulty pens have to be reported within 24 hours of receiving your order. After this time we will be unable to replace any faulty pens.

All weight loss injections and medication are dispensed directly from our UK-based pharmacy in accordance with cold-chain transportation. It is packed by a dispenser in discreet packaging using the correct insulated materials and ice gel backs to ensure it reaches you at the correct temperature range. It is shipped to your given address using a tracked service for next-day delivery, or for NI and Channel Isles tracked two-day delivery. Please ensure someone is at the address to receive the medication.

Please see our ‘shipping terms & conditions’ for more information.

We ensure that all packages are sent with the almost discretion. Products are removed from their original packaging and repackaged with the utmost care and caution, particularly to minimize shipping volume. The name of our organization is not mentioned on any package and shipments are sent from different shipping points in Europe.

Once packages leave our distribution they are not treated as registered/registered items and therefore do not require a signature upon delivery in some cases but we advice to always have someone to sign the package.

No, all our treatments are prescription-only medication. In order to obtain any treatment from the Weight Lose Clinic, you will need to fill in an online / remote consultation form. Once your form has been checked by one of our Prescribers, they may contact you to verify your details and possibly ask you some more detailed questions. Once they determine you are eligible for treatment, It will be prescribed for you and dispensed from the clinic.

Trust The Process Never Give Up On Your Dreams

Scroll to Top